RBL Bank Credit Card Customer Care: Your Reliable Support
When it comes to managing your credit card and addressing your queries, RBL Bank goes the extra mile to provide you with seamless customer care services RBL Bank Credit Card Customer Care . Whether you need assistance with your RBL credit card or have concerns about your SuperCard, the bank’s customer care is just a call or an email away, ensuring that your financial needs are met promptly and efficiently.
24*7 Assistance for RBL Credit Cardholders:RBL Bank Credit Card Customer Care
RBL Bank offers round-the-clock support for its RBL Bank Credit Card Customer Care. Here’s how you can reach out for assistance:
General Credit Card Queries: For regular inquiries related to your RBL credit cards, you can reach the bank’s customer care at +91 22 6232 7777 or the toll-free number 1800 121 9050 from your registered mobile number. If calling isn’t your preference, you can also drop an email at [email protected].
Dedicated Support for SuperCard Holders: If you are a proud holder of the RBL SuperCard, the bank has a dedicated customer care number just for you. Dial +91 22 7119 0900 for assistance tailored to your SuperCard needs. You can also send an email with your query to [email protected].
Your Go-To Resource for Credit Card Queries
RBL Bank understands that managing credit cards involves various facets, from choosing the right card to applying for one. The bank’s customer care is your one-stop destination for all your credit card-related needs, including:
Card Selection: If you are unsure about which credit card suits your lifestyle, financial goals, or spending habits, the customer care team can guide you through the selection process, ensuring you make an informed choice.
Application Assistance: Whether you prefer applying for a credit card online or offline, the bank’s customer care can assist you through the application process, making it a breeze.
24*7 Customer Care Numbers
For immediate assistance, RBL Bank operates a 24*7 customer care hotline at +91 22 6115 6300. You can connect with the RBL Bank Credit Card Customer Care team anytime you need support or have questions about your credit card.
Regional Contacts for Your Convenience
For those who prefer contacting specific bank offices, RBL Bank provides the following regional contacts:
Administrative Office: Located in Kolhapur, Maharashtra, you can reach this office at +91 231 2650981.
Registered Office: The bank’s registered office, also in Kolhapur, Maharashtra, can be reached at +91 231 6650214.
Corporate Office: RBL Bank’s corporate office, situated in Mumbai, Maharashtra, is accessible at +91 22 4302 0600.
Handling Credit Card Concerns
In case you encounter any fraudulent or vigilant activities related to your credit card, it’s essential to act swiftly. You can report such incidents by calling +91 22 61156300. If you face difficulty reaching out via phone, don’t worry; you can send an email to [email protected].
Grievance Redressal: A Three-Tiered Approach
RBL Bank takes customer grievances seriously and has a structured grievance redressal system in place:
First Level: For initial credit card queries, you can call the bank’s 24-hour helpline at 022-6232 7777. If calling doesn’t resolve your issue, you can also email [email protected] or send a postal letter to the bank’s corporate address in Mumbai.
Second Level: If you don’t receive a response within ten days or the response doesn’t address your query, you can escalate the matter to the Head of Credit Card Services. Reach out by emailing [email protected] or sending a postal letter to the corporate address in Mumbai. Mention the reference number provided during the first level of contact for clarity.
Third Level: The Head of Card Services typically responds within four working days. If you don’t receive a response, you can contact the Nodal Officer at 022 7143 2700 or email [email protected]. If all else fails, send a postal letter to the corporate address in Mumbai. The nodal officer strives to address your query within ten working days. If you still don’t receive a response within 30 days, you can approach the Banking Ombudsman for further review.
Banking Ombudsman: Your Resolver of Last Resort
The Banking Ombudsman scheme was introduced to address customer complaints about banking services. If you haven’t received a ‘final response’ within 30 days, you can contact the Banking Ombudsman. The scheme is an independent, impartial, and cost-effective forum for resolving customer complaints. You can file a complaint by writing a letter to the Ombudsman.
Write to RBL Bank: All posts to RBL Bank should be addressed to the corporate office in Mumbai:
RBL Bank Ltd.
One Indiabulls Centre, Tower 2B, 6th Floor,
841, Senapati Bapat Marg,
Lower Parel (W),
Mumbai 400013. India.
Phone no. – 91 22 4302 0600.
Fax no. – 91 22 4302 0520.
Frequently Asked Questions (FAQs) on RBL Bank Credit Card Customer Care
Can I call customer care to know my RBL credit card number?
Yes, you can call customer care on 022 6232 7777 to know your RBL credit card number.
What are the different ways by which I can cancel my RBL credit card?
You can cancel your RBL Credit Card by contacting RBL Bank Credit Card Customer Care or submitting a written request at the nearest RBL Bank branch or through online methods.
Should I call customer care in case of EMI foreclosure?
Yes, you should contact customer care for EMI foreclosure. The outstanding amount will be due in the next billing cycle, but a 3% cancellation fee will be levied.
How do I change the billing cycle on my RBL credit card?
Contact customer service to change the billing cycle; the number is typically mentioned on the back of the card.
Can I call customer service to know the cash limit of my RBL Bank SuperCard?
Yes, you can call customer service to find out the cash limit on the RBL Bank SuperCard.
How do I register a complaint regarding the RBL credit card?
To raise a complaint, contact RBL Bank Credit Card Customer Care.
What is the procedure to block the credit card in case it is stolen?
Contact customer care to block the credit card. Once blocked, no further transactions will take place, and a replacement card will be sent to your registered address.
What is the process to change the credit limit?
Contact customer care if you wish to increase or decrease the credit limit, as it’s based on factors like your credit utilization ratio and credit score.
How can I avail the Emergency Advance feature on my RBL Bank SuperCard?
You can avail of the Emergency Advance feature by contacting customer service at 022-71190900/1800 121 9050. Keep in mind that a processing fee may be levied.
Will all purchases on my RBL Bank SuperCard attract interest charges?
No, not all purchases on your RBL Bank SuperCard attract interest charges. You are typically provided with a grace period (up to 50 days) during which payment must be made.
RBL Bank’s robust customer care services ensure that you have the support you need to manage your credit cards effectively and address any concerns promptly. Whether you’re a credit cardholder or a SuperCard user, your financial well-being is a top priority for the bank. So, feel free to reach out whenever you need assistance or have questions related to your RBL credit cards.